Privacy Notice

Last updated: May 2026

About this notice

Your privacy matters to us. This notice describes what personal information National Probate Service gathers about you, why we gather it, and what we do with it when you use nationalprobateservice.org or contact us about probate.

It covers everyone who visits our site, submits an enquiry or becomes a client. It does not extend to any third-party sites we may link to.

Who we are

We are NationalProbateService.org, an online-only service trading as National Probate Service. As the organisation that decides how and why your personal data is handled, we act as data controller for information gathered through this site.

What we collect

Information you give us

When you complete our free initial advice form or our contact form, we gather:

• Your name, email address and phone number.
• Details about the estate — including your connection to the person who has died, when they passed away, whether they owned their home and where the estate is based.

Information collected automatically

When you browse our site, we may automatically record:

• Your device’s IP address, an approximate location, and your browser and device details.
• Which pages you visit, how long you spend on them, and how you arrived at the site.
• Data gathered via cookies and similar tools — see our Cookie Policy for full details.

Cookies

We use a small number of cookies to keep the site working and, where you give permission, to understand how it is being used. See our Cookie Policy for details on what is set and how to turn cookies off.

How we use your information

The details you share with us are used to:

• Respond to your enquiry and provide a probate assessment.
• Manage your case if you go on to instruct us.
• Send relevant service updates and, where permitted, information that may be of help.
• Understand and improve how our site and service perform.
• Detect and address misuse, fraud or security issues.
• Meet our legal and regulatory responsibilities.

Depending on the specific purpose, we rely on one or more of the following legal bases: your consent, the need to carry out a service you have requested, our legitimate interests in running and developing our service, or a legal obligation we must meet.

Who we share your information with

We may pass your details to:

• Staff and associated companies involved in delivering our service.
• Specialist firms such as solicitors, where needed to progress your enquiry — and only with your agreement.
• Technology and infrastructure providers who support our website and communications.
• Courts, regulators, law enforcement or other authorities where we have a legal duty to do so.

We do not sell your personal information to anyone.

Where your data is held

All information we hold is kept on secure servers within the United Kingdom or the European Economic Area. If a transfer beyond those territories is ever required, appropriate legal safeguards will be put in place first. Data moving between your device and our servers is protected by TLS/HTTPS encryption.

Your rights

UK data protection law gives you a number of rights. You may:

• Request a copy of the personal data we hold about you.
• Ask us to put right anything that is inaccurate or out of date.
• Request that we delete your data where there is no good reason for us to keep it.
• Object to, or ask us to limit, how we process it.
• Withdraw any consent you have given, at any time.
• Ask for your data in a structured, portable format.
• Raise a complaint with the Information Commissioner’s Office at ico.org.uk if you believe we have handled your information incorrectly.

How long we keep your data

We hold your information only for as long as necessary. Enquiries that do not proceed to a case are typically kept for up to 24 months. If you become a client, relevant records are retained for longer to satisfy our legal and professional obligations.

Updates to this notice

We review and update this notice periodically. The date at the top of this page shows when it was last revised. Any significant changes will be highlighted on the site.